Standard (£6.99) home deliveries are usually made within 3-5 working days of your order being placed.
Next Day DHL/DX/Parcel Force (£8.99) Deliveries will be made the next working day if your order has been placed before 2pm (Temporarily changed due to Covid-19) between Monday - Thursday and before 2pm on a Friday . Please note the exact delivery time can vary depending on the service route in your area.
Next Day DPD 'One Hour Delivery Notification' (£8.99) Deliveries will be made the next working day if your order has been placed before 4pm between Monday - Thursday and before 3pm on a Friday . Please note the exact delivery time can vary depending on the service selected at checkout. With this option if a Valid contact number and email address has been given DPD with notify you of a 1 Hour delivery Window for the delivery of your parcel.
Offshore, Remote Areas, Highlands & Islands Delivery DPD/DHL (£24.99) Deliveries will be made within 2 working days if your order has been placed before 4pm between Monday - Thursday and before 3pm on a Friday . Please note the exact delivery time can vary depending on the service selected at checkout.
If your order has not arrived by the estimated delivery date then please check with your neighbours to see if the courier has left the parcel at their house, also check any safe areas that the driver may have left your parcel, such as the garden shed or porch.
If you still can't find your parcel or want an update on your order, then please contact our Customer Care Team. quoting your order number.
What happens if I'm not in when my order arrives?
All UK home delivery orders under £100 do not require a signature on delivery. If your order is under £100, our carrier will choose the most appropriate delivery method for your delivery address if you are not in. This may include leaving your order with a neighbour or leaving the parcel in a safe place but please note they may choose not to leave the parcel if they feel the location is unsafe and the parcel will go missing.
All UK home delivery orders over £100 require a signature on delivery by default, however you can amend this protocol by responding to our carrier's text message and choosing the option appropriate for you. To benefit from this service, please provide us with your mobile number at the checkout.
Something is missing from my order
At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.
Please note that we will provide a full refund for any items that have not been sent.
If you have not received your full refund after 5 working days, then please contact our Customer Care team
I have a faulty/damaged item(s)
If an item arrives damaged or faulty then please contact our Customer Care Team. who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.
Why has my order been cancelled?
There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team who will be happy to assist you further on this issue.